Custom Reports - A Powerful Tool For Driving Results

Posted by Paula Crosbie

Apr 18, 2016 12:14:46 PM

DOCReport.jpgOne of the most powerful tools in LighspeedEVO are the advanced reporting capabilities. Custom reporting has been developed to help Lightspeed users obtain key data, metrics, and information about their dealership from each department. This data syncs between departments inside the dealer management system (DMS). Owners and managers can use this data to see deeper into their business and gain insight.


Topics: Parts, Sales, Management, Service, reporting, F&I

Improving Parts & Service in Your Dealership

Posted by Kris Denos

Apr 18, 2016 10:06:29 AM

ComplexGears.jpgYour dealership, large or small, is complex and has many moving pieces that all need to be tracked, managed, monitored, and reported on. The DMS has to handle that complexity and simplify it as much as possible. There is a significant challenge in simply keeping track of everything you do in your business. That is where many dealer management systems will fall short.


Topics: Parts, Management, Service

Make Life Easier in Sales and F&I

Posted by Kris Denos

Apr 18, 2016 9:47:43 AM

OpenRoad.jpgWhen people outside the industry ask me what CDK Global does I usually try to tell them that, in a nutshell, we provide software for dealers to run their entire business. From retail sales at the counter to accounting in the back office and everything in between, our software takes care of it. In reality, that is a huge understatement because our company does so much more. 


Topics: Sales, Management, Marketing, F&I

Become a Championship Team

Posted by Chris Hauck

Apr 15, 2016 10:09:42 AM

BecomeChampion.jpgMarch Madness. The Big Dance. Everyone loves it. During the season, 300 plus teams complete to be in the top 68 to make the tournament. When the final 68 get in, it’s one of the most intriguing events in the United States. Why? Because we love the Cinderella. The team that is relatively unheard of or has the revenue budget that is 1/20th of the larger schools, but they manage to upset the Goliath.


Topics: Management, Leadership, Training, Development, Hiring

Get the Most Out of Every Customer

Posted by Rob Grant

Apr 12, 2016 3:14:45 PM

MultipleCarColors.jpgIn a previous blog post I suggested that a key to being a successful salesperson is knowing your customer. So let me pose a question: have you ever thought about what the color of your customer’s car/truck can tell you about their buying habits? Knowing the color of your customer’s car can tell you a lot about them. What are they motivated by? What set of emotions can you target as you present your products and services?


Topics: Parts, Sales, Management

It's More Than Just a Job

Posted by Hal Ethington

Mar 24, 2016 2:22:36 PM

WashBike.jpgYou run a business. Perhaps you got into it as a hobby, or to support your family, or to work with your family and hand the business over to your kids someday. Whatever the reason, you have employees counting on the job you've given them for income and security. Often, we forget that the job we provide is just a stepping stone to the great future they have in store for themselves. Let me tell you about such an experience.


Topics: Management

The Road to Credit Card Security

Posted by Lisa Plaggemier

Mar 1, 2016 2:23:44 PM

EMVreader.jpgIn the months leading up to the October 1, 2015 “deadline” for converting to chip-enabled credit cards, consumers generally welcomed and prepared for the change as it promised more secure in-store transactions and less chance of fraudulent card copying. For business owners, however, the daunting task of conversion exuded all the charm of a tax audit.


Topics: Management, Accounting

Service Connect: Lightspeed Support at Your Fingertips

Posted by Gen Miner

Feb 17, 2016 9:45:47 AM

ServiceConnectOptions.jpgService Connect offers many different ways to get support when you have a question about Lightspeed. Did you know that you can chat one-on-one with one of our Support associates, right in Service Connect? You can also send an email if you don’t want to wait on the phone. Service Connect also offers a comprehensive knowledge search, giving you access to help documents that can be printed if needed.


Topics: Customer Service, Powersports, Marine, RV, Service

Create a Winning Culture in Your Dealership

Posted by Kris Denos

Feb 8, 2016 10:55:35 AM

SetAnExample.jpgYears ago I had the unfortunate experience of coaching a basketball team that was way out of their league. Mistakenly, we had signed up for an elite league where only a few of our players were capable of competing at that level. As optimistic and determined as I was, we lost every game. It didn’t take long before the players realized what was going on.  It became about enduring to the end of the game rather than trying to win.


Topics: Management, Leadership, Development

You Have The Customer Talking...Now What?

Posted by Rob Grant

Feb 5, 2016 4:39:31 PM

talking_to_customer.jpgI recently attended my son's first little league basketball game. As I sat and watched I was intently looking for ways that I could offer him some additional instruction. It was apparent he wasn’t alone in his new found love for basketball. Many of the kids ran up and down the court excited and calling for the ball. When someone passed them the ball they then froze… now what!? Let's liken this to your business.


Topics: Customer Service, Sales, Management, Service, Loyalty

Three Critical Components to Running Your Business

Posted by Chris Hauck

Jan 21, 2016 3:49:30 PM

FastDriving.jpgWe have all been asked to accomplish seemingly impossible tasks. Something as preposterous as your boss asking you to drive from Denver to Miami in a day with $15 for gas. You drive over 100 MPH, nearly wrecking a dozen times, and spend your own money on expenses. Arriving half dead, your boss asks why you’re late. Sound familiar? With operational plans firmly in place this all could have been avoided.


Topics: Sales, Management, Leadership

Department Tips for a Successful New Year

Posted by Lightspeed

Dec 9, 2015 9:53:58 PM

OfficeClutter.jpgIt is year end and time to clean shop. When I say clean shop, I mean clean shop; not just accounting. This is the time of year, many people clean out their closets and cupboards. Clean up that summer and fall mess to prepare for the holidays. This is a time for thanks, giving, and to realize how very fortunate we are. What does that mean for you and your business? Here are some tips to starting the New Year right.


Topics: Parts, Sales, Management, Accounting, Service

Your Customers Are Your Best Sales Force

Posted by Kris Denos

Dec 9, 2015 8:32:20 PM

CustomerSurvey.jpgIn a previous post I focused on the wealth of customer information you have in your systems and how you need to use that information effectively if you want to grow your business. We all know it is much more expensive to acquire a new customer than to get an existing customer to come back and spend money. Nevertheless, you still have to acquire new customers if you want to be a growth business. But how do you do that?


Topics: Customer Service, Sales, Management, Loyalty, CRM

Help Yourself With Service Connect

Posted by Gen Miner

Nov 3, 2015 4:32:23 PM

CDK Global offers customers many options when looking for technical support help and training. Most customers gain satisfaction from locating answers on their own using Service Connect. In a 2013 global survey of nearly 3,000 consumers, 40% of participants said they prefer self-service to human contact, and 70% expect a company to include a self-service application for getting help.


Topics: Customer Service, Powersports, Marine, RV, ASP Hosted Server

Get the Most From Your Leads and Customers

Posted by Rob Grant

Sep 15, 2015 2:18:00 PM

LeadsToCustomersOver the last few months I've spoken to a number of dealers that have created, or are in process of creating a BDC (Business Development Centers) within their dealerships. The idea of a BDC is not a new one. Many businesses and dealerships have created them over the years. I want to dive into this subject and make this post part one in a three part series to help you increase business by working with your customers and leads.


Topics: Customer Service, Sales, Loyalty, Marketing

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